We require 48 hours notice to reschedule or cancel a session without occurring any fees. This policy is in place to allow us to offer the allocated time to another client who may be on a cancellation or waiting list for an appointment. In the event that less that 48 hours notice is given to cancel an appointment or a scheduled appointment is not attended, the consultation fee may be charged unless there are extenuating circumstances. Please note that medicare does not cover cancelled appointments.
The reason we have a cancellation policy is that any cancellation impacts three groups of individuals:
1. The client who is delaying their therapy progress
2. Another client who has been sitting on the waiting list to see a therapist urgently
3. The therapist who spent the morning/evening before preparing for the session
Should you wish to discuss this policy or other policy at Gold Coast DBT, please feel free to contact our team on 07 5647 3438